Amazon Prime Video not working on Smart TV — how to fix?

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I've fixed this issue on multiple TVs. Here are the most effective solutions:

Fix 1 — Re-activate the device Go to amazon.com/mytv on your phone → sign in → your device should appear → click "Re-register." This fixes 80% of cases.






Fix 2 — Clear app cache. Go to your TV Settings → Apps → Prime Video → Clear Cache → Restart app.





Fix 3 — Check internet speed. Prime Video needs at least 3 Mbps for SD and 15 Mbps for HD. Run a speed test on your TV.





Fix 4 — Uninstall and reinstall. Delete the Prime Video app completely from your Smart TV, then reinstall it from the app store. Then re-activate using amazon.com/mytv.






Fix 5 — Check Amazon server status. Sometimes, Amazon servers are down. Check downdetector.com/status/amazon to confirm.





For a complete step-by-step troubleshooting guide: [How to Enter the Activation Code at Amazon.com/code after sign in?]
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